Do you offer free shipping?
You will receive free shipping if your order is over $50.
When can I expect my item to arrive?
All orders leave our Utah Warehouse within 1 business day. They ship via USPS and typically take 3-5 Business Days to arrive. You should receive tracking info in your order confirmation by email.
What is your shipping rate?
Shipping is calculated at the time of check out and will depend on which area you live.
What if my package says delivered but I didn't receive it?
Once it leaves our warehouse it is no longer our responsibility. We apologize for the inconvenience, feel free to contact your local post office. At USPS all of their employees have GPS scanners and can help you locate where your package was delivered.
- Pink Ivy is not responsible for lost or stolen packages if confirmed delivered to the given destination.
- Pink Ivy is not responsible for duties, taxes or import charges for international sales.
- The customer accepts full responsibility for lost or damage to these products.
- The customer is fully responsible if their order gets sent back to Pink Ivy HQ and marked as unclaimed or "Unrecognized Address". We do not offer free shipping back to the customer under any circumstances.
By ordering from pinkivy.com, you agree to these terms and conditions.